For help with the AI video or image generator on veo-3.net, account access, or billing, send a brief description and the relevant task or order ID. These details help us locate the record.
Useful first steps
Billing controls and the Refund Policy explain the next steps for common payment questions. For a technical issue, keep the task details ready.
Open Billing in your account settings and use the controls available for your subscription and payment method. If the control you need is missing, contact support from your account email before the next renewal. Cancellation stops future renewals and does not itself refund the current period.
Read the Refund Policy, then email support from your account address with the order details, purchase date, and reason for the request. Eligibility depends on the policy's purchase and usage conditions, transaction status, and applicable law.
Send the task ID, model, approximate time, status, and error message. Credits for a task recorded as failed are normally restored automatically. If they have not been restored, include that in your message. Remove sensitive data from any useful screenshot or reference.
Email support with the account email, payment date, amount, and a non-sensitive transaction reference from the payment provider. Explain which charge you want checked. Do not send a full card number or payment credentials.
Email support@veo-3.net with the information relevant to your case. If you have already contacted support, reply in the same email thread with any new task or payment details.
